Alex Forward.

Dedicated to Global Tier 1 accounts across Insurance, Professional Services and FMCG. Leads end-to-end SaaS implementation programmes for major enterprise clients, managing cross-functional internal and external teams across complex, internationally matrixed environments.

• Accountable to the COO for delivery of complex internal change initiatives aligned to a company-wide restructure, operating as a trusted delivery partner at executive level.
• Led SaaS implementation programmes for Tier 1 enterprise clients including Swiss insurance firms, Big 4 consultancies and multinational corporates, managing teams across matrixed, multi-region structures.
• Core member of the AI Strategy Group; provided strategic direction to project teams on applying GenAI and automation to improve internal productivity and ways of working.
• Owned full project lifecycle governance: delivery planning, budget ownership, resource management, risk and issue tracking, and steering committee reporting.
• Managed senior stakeholder relationships up to C-level, maintaining delivery confidence, escalating where required, and ensuring timely closure of decisions across parallel workstreams.
• Advised on access controls for sensitive data and PII across SharePoint and third-party systems.

Led the end-to-end delivery of a new regional eCommerce platform for a newly acquired brand, coordinating cross-functional workstreams across Supply Chain, Finance and Consumer Care.

• Scoped and prioritised the full feature set against business value, balancing delivery across 17 brand sites.
• Owned risk management and stakeholder engagement, including Steering Committee facilitation, status reporting and executive-level demos.
• Coordinated geographically dispersed teams across multiple time zones (AEST–PST), sustaining alignment and momentum.
• Represented the UK market in Global Leadership forums, shaping cross-market prioritisation and global rollout planning.

Also contracted Oct 2020 – Feb 2022 in a consulting capacity for the same organisation.

Delivered digital transformation projects for Tourism Australia in support of a high-profile global marketing campaign relaunch following Covid-19.

• Led the end-to-end refresh of the corporate website across feature development, content implementation and quality assurance.
• Translated consumer usage data into a prioritised site-navigation improvement programme.
• Owned QA planning and execution across releases ahead of a high-visibility global launch.

Delivered project and change management expertise across a diverse client portfolio spanning retail, logistics, public sector and consumer goods, including Royal Mail, Selfridges, Oxfordshire County Council and The Estée Lauder Companies.

• Led client-facing project and programme delivery across multiple concurrent engagements within complex, regulated and public-sector environments.
• Designed structured frameworks for the Change Management service offering, building reusable methodology and IP.
• Managed and coached graduate consultants in Agile and delivery methodologies ahead of accreditation.
• Contributed to bid and proposal development for client-facing service offerings.

Embedded within Royal Mail Technology to manage delivery of the Shipping Platform Migration, coordinating internal teams and external suppliers across sprint development, functional testing and UAT.

• Developed governance frameworks and business processes alongside SMEs, maintaining delivery pace and accountability against the roadmap.
• Enhanced the portfolio dashboard with Platform teams, improving visibility of progress, risks and spend for senior stakeholders.

Delivered a critical back-office programme within a regulated financial-services and retail network environment, protecting £1.6bn of revenue flow through the branch network in FY19/20.

• Led cross-functional workstreams end-to-end against delivery commitments within a complex, compliance-driven organisation.
• Established an executive reporting mechanism giving the Steering Committee timely, decision-relevant visibility of progress, risks and issues.
• Evaluated and redesigned operational processes across teams to reduce risk and strengthen efficiency.
• Coordinated supplier Agile teams to drive iterative improvements to a small-business product offering.